At Thebruxxbd, customer satisfaction is important to us. If you receive a damaged or incorrect product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

• You received a damaged product

• You received the wrong product

• The product is missing items

To be eligible for a return:

• The product must be unused

• The product must be in original packaging

• You must contact us within 24 hours of receiving the order

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

• Opened or used cosmetic products

• Products damaged due to customer misuse

• Products returned after the allowed time period

3. Refund Process

If your return request is approved:

• The product will be replaced, or

• A refund will be issued if a replacement is not available.

Refunds may be processed through:

• Mobile banking (bKash / Nagad / Rocket)

• The original payment method when applicable

4. Return Shipping

If the mistake is from our side (wrong or damaged product), Thebruxxbd will cover the return shipping cost.

If the return is requested for other reasons, the customer may need to cover the delivery charge.

5. Order Cancellation

Orders can be cancelled before the product is shipped. Once the order has been dispatched, cancellation may not be possible.

6. Contact for Returns

To request a return or refund, please contact our support team with:

• Your Order Number

• Photo of the product (if damaged or incorrect)

• Your contact details

Our support team will assist you as soon as possible.